Independent Social Security Audit Proves Elizabeth Warren Wrong, Shows Dramatic Improvement [WATCH]

An audit released by the Office of the Inspector General found significant improvements in customer service at the Social Security Administration during 2025, according to statements made on air by Commissioner Frank Bisignano during an exchange with Fox Business host Maria Bartiromo.

The audit examined the agency’s national 800-number telephone operations and overall service performance, concluding that reported metrics were accurate and that service improved during the most recent full fiscal year.

The findings come amid public criticism from Sen. Elizabeth Warren, who had questioned whether reported improvements at the agency were legitimate.

During the interview, Bartiromo referenced the Inspector General’s findings and the scale of the reported improvements, noting the volume of Americans served by the agency.

“Commissioner, the Office of the Inspector General just completed an audit of the Social Security Administration, finding improvements under your leadership. Your staff serves 68 million callers. That is an increase of 65% from last year. Frank, congratulations. We knew your resume going into this would be so perfect to actually clean things up. What are your priorities going into the new year, Frank?” Bartiromo said.

Bisignano responded by citing the Inspector General’s report directly and describing the circumstances that led to the audit being conducted.

He said the review was prompted after Sen. Warren declined to accept internal explanations regarding improvements to phone service.

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“Well, I think, first of all, as you can see here, I have, I have the Inspector General’s report, and you know, it’s right here, and I just read the first paragraph, SSA is publicly reported national 800 number of telephone metrics were accurate, and its overall telephone service performance improved in full year, 2025, in full year, 2025, SSA served either by SSA employee or automation. 68 million callers, as you said, a 65% increase this audit was derived Because Santa Warren refused to acknowledge the work being done by the good career people of Social Security,” Bisignano said.

He went on to explain that SSA officials had attempted to brief Warren’s office prior to the audit, including bringing in senior management responsible for phone operations.

“And I brought to her office a three level down manager who Tiffany Countess, who runs the phone centers, and she explained it to her, and she did not want to believe it, so we agreed to have an audit, and she continued saying the phone service was a mess,” Bisignano said.

According to Bisignano, the Inspector General’s findings directly contradicted those claims.

He said the audit confirmed that the agency served more Americans by phone than in the prior administration and did so with improved performance measures.

“The audit was done by the Inspector General and prove that we serve more Americans, 65% than the last administration, we also answered the phone significantly more timely, and drove wait times in field offices down, and drove disability claims pending down by 35%,” Bisignano said.

The Social Security Administration serves tens of millions of Americans annually, and telephone access remains one of its primary means of communication with beneficiaries.

Long wait times and service backlogs have been persistent concerns in recent years, drawing scrutiny from lawmakers and advocacy groups.

Bisignano said the Inspector General’s audit provided independent verification of progress that agency leadership and career staff had already documented internally.

He characterized the findings as validation of reforms implemented at SSA and of the work performed by frontline employees.

“So it was quite satisfying to have the truth told, even though the Senator will never want to tell the truth,” Bisignano said.

WATCH:

📺Senator Warren refused to believe the incredible work that we are doing at SSA to serve more Americans at quicker speeds, so Commissioner Bisignano welcomed an OIG Audit. The results were clear: our public metrics are accurate and service improved from the last year! pic.twitter.com/k4H5f0EQaI

— Social Security (@SocialSecurity) December 23, 2025