DWP Spends £265 Million on Basic Digital Call Centre Services – Guido Fawkes

DWP Spends £265 Million on Basic Digital Call Centre Services

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The DWP has awarded a multi-million pound contract for a new “digital platform” to support its massive call centre. The main part of which is based around introducing internet calling…

UK DOGE’s The Waste Files has discovered that DWP officials will once the five-year contract (with two one-year extension options) is complete be able to call over the internet, record calls, and transcript them. Cloud hosting will also be used and the new tech for the call centre will include “Automated Customer Experience.” No need to talk to an actual staff member…

When plans were first announced the cost was penned in at £157 million. It’s up now – the contract cost is £168 million for the implementation of the services with an estimated £52.3 million in operational costs. Total: £265,320,000…

For that bloated cost you could:

• Fill every pothole in the UK three times over.
• Hire 10,075 British Army recruits.
• Run 7,796 extra prison places.

The taxpayer bill is huge for what the call centre is getting. UK DOGE recommends costs are cut here…